Accessibility Statement

Accessibility Statement

This accessibility statement applies to this website.

COMPLIANCE STATUS

This website is partially compliant with RD 1112/2018 due to the exceptions and non-compliance of the aspects indicated in the following point.

CONTENT NOT ACCESSIBLE

The content below is not accessible for the following reasons:

  • Non-compliance with RD 1112/2018

There may be some aspects of contrast that do not meet the required minimum, 3:1, with respect to the adjacent colours of the background of the section of the website in question. [9 .1.4.11 Non-textual contrast]

There may be some labels or instructions not labeled correctly [9.3.3.2 Labels or instructions]

There may be status messages that do not meet the minimum requirements [9.4.1.3 Status Messages]

There may be suggestions for errors that do not meet the minimum requirements [9.3.3.3 Suggestions for errors (conditional)]

There may be errors in the sequential navigation through the web page affecting its meaning or operation [9.2.4.3 Focus order]

It is not possible to prevent people interacting using voice input from accidentally activating interaction elements [requirement 9.2.1.4 – Character Key Shortcuts]

  • There may be occasional editing errors on some web pages.

Disproportionate burden

Not applicable.

PREPARATION OF THE FOLLOWING ACCESSIBILITY STATEMENT

This statement was prepared on 18 April 2023.

The method used to prepare the declaration was a self-assessment carried out by the company itself.

REMARKS AND CONTACT DETAILS

You can make communications on accessibility requirements (article 10.2.a of RD 1112/2018) such as, for example:

  • Report any possible non-compliance by this website
  • Conveying other difficulties in accessing content
  • Ask any other questions or suggestions for improvement regarding the accessibility of the website.

Through the contact email info@artessano1973.com

You can submit:

  • Complaint regarding compliance with the requirements of RD 1112/2018 or
  • Request for Accessible Information relating to:

Contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, paragraph 4.

Content that is exempt from accessibility requirements because it imposes a disproportionate burden.

In the Request for Accessible Information, the facts, reasons and request must be clearly stated in order to establish that the request is reasonable and legitimate.

Complaints and claims about accessible information shall be made via the above email address.

APPLICATION PROCEDURE

If, after a request for accessible information or a complaint has been made, the request has been rejected, the person concerned does not agree with the decision taken, or the reply does not meet the requirements set out in Article 12.5, the person concerned may initiate a complaint. A complaint may also be lodged if a reply has not been received within twenty working days.

Formulario de desistimiento

Rellene el siguiente formulario para comenzar el proceso de devolución de uno o varios artículos de su pedido conforme a lo establecido en su derecho de desistimiento, para más información consulte nuestra política de devoluciones y reembolsos

Una vez enviada su solicitud, recibirá una confirmación del inicio del procedimiento. En caso de que el desistimiento sea procedente y se cumplan los requisitos legalmente establecidos, le remitiremos un correo electrónico con las instrucciones para efectuar la devolución del producto.

Le recordamos que los gastos de envío abonados no son reembolsables y que los costes derivados del envío de devolución del producto correrán a cargo del cliente.

Withdrawal Form


Please fill out the form below to begin the process of returning one or more items from your order, in accordance with your right of withdrawal. For more information, please see our returns and refunds policy.

Once your request has been submitted, you will receive confirmation that the process has begun. If the return is valid and meets the legal requirements, we will send you an email with instructions on how to return the product.

Please note that shipping costs paid are non-refundable and that the costs associated with returning the product will be borne by the customer.

This website sells alcoholic products, so you must be of legal age to visit.

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